Business Development | Customer Service
Cebu
Experienced Business Development Officer with a demonstrated history of working in the construction industry. Skilled in Customer Relationship Management (CRM), Business Development, Business Process Improvement, Team Leadership, and Project Management.
Genia Crafted Timber Solutions, full_time
Feb 2026 to Oct 2026
• Identify new business opportunities using online databases and tools. • Evaluate prospects based on predefined criteria (industry, company size, budget) to determine interest and fit. • Initiate contact via cold calls, emails, and social selling (e.g., LinkedIn) to introduce products/services. • Maintain, update, and organize contact data within CRM systems to ensure accuracy. • Appointment setting. Schedule meetings or calls between with key decision makers • Track and report on lead generation metrics and campaign performance.
OHMM Furniture Manufacturing Inc., full_time
Apr 2019 to Dec 2026
• Identifying new potential clients – hospitality, developers, ID’s & architects + • Articulately introducing the OHMM brand, proposition and products • Managing sales leads to ensure OHMM is top of mind • Preparing proposals and quotations • Managing the sales pipeline • Developing strong relationships with clients and keeping in regular contact • Feedback to management about the marketplace and clients’ needs
SEA Olympus Marketing Inc – Cebu , full_time
Feb 2019 to Feb 2019
• Establish good relationships with all assigned customer through personal visits, periodic calls, email and letters. • Supervising a staff of 4 Business Development Officers • Handling nationwide scope • Engage in market research in order to identify new opportunities for business. • Be aware of the market and collect different competitor’s information and submit data to management to be able to come up with a brighter plan on how to get larger share in the market. • Develop business proposals for existing and new customers. • Develop innovative strategies for retaining clients; this includes undertaking interviews in order to get feedback and incorporate it into the growth plan. • Cover Architects, Designers, Owner / Developers with the main objective of making sure that SOMI products and services are considered or specified in their projects. • Participate in forums related to the industry; conferences and client discussions. In other words, act as a representative of the company. • Work hand-in-hand with the Sales and Marketing team in pursuing common goals, in line with company's vision and values.
BCI Asia Philippines, full_time
Aug 2011 to Nov 2016
• Supervising a staff of 5 to 6 researchers • Collate and disseminate information from newspapers, councils, online, tenders and other sources. • Qualify information gathered through outbound calls to contacts within the Construction Industry. • Update and ensure ongoing validity and quality of leads & projects (through recall system) • Database management • Handle forwarded client inquiries within given time frames • Ability to explain BCI to contacts within the industry when questioned • Training of regular and new staff as required • Continuous mentoring of regular and new staff through regular one on one meetings • Maintain and track assigned teammates’ performance in the 5 attributes • Hold weekly team meetings, keeping complete meetings for team & management • Attend and participate in Team Leader meeting • Ad-hoc tasks as assigned from time to time • Uphold BCI’s company philosophies and corporate mission.
NCR Cebu Development Center Inc., full_time
Nov 2010 to Aug 2011
• Create installation scheduling requests and ensure that all customer installation/deployment activity is scheduled and completed to the customer's satisfaction and per SOW. • Responsible for maintaining the rollout schedule. • Responsible for updating Quick base (or similar) database with equipment and services data. • Ensure that the requested site level activities are scheduled within standard process time frames. • Provide the required delivery dates and locations for subsequent rollout or destination deferred orders to the Deployment Services centers. • Coordinate with other vendors as needed for delivery of equipment or services. • Escalate issues with maintaining the rollout schedule, as needed, and manage to closure.
ICT Marketing Services Inc. , full_time
Nov 2008 to Jun 2010
• Supervising a staff of 14-18 agents • Training, coaching and developing new and existing agents • Taking escalated calls and maintain customer satisfaction • Maintaining and delivering productivity through managing absenteeism and system line. • Ensuring proper application and established policies and procedures. • Assisting supervisor in meeting and exceeding the operations key objectives. • Leads by example.
Quality Contact Services (Qualfon), full_time
Nov 2006 to Nov 2008
• Handles supervisory calls. • Do multi-tasking (troubleshooting/customer service and e-mail related concerns) • Provides accurate and appropriate solution to customer concerns.