Rochel M.

Virtual Assistant| Customer Service|Admin Data Management Expert

Metro Manila

Overview

Hi, I'm Rochel Matias, a detail-oriented Virtual Assistant with experience in Customer Service, Sales Administration, Data Entry, Team Leadership, and Administrative Support. I have a proven ability to manage records, create presentations and reports, handle customer inquiries, and support daily operations efficiently. I am known for being organized, dependable, adaptable, and a quick learner, with a strong commitment to accuracy and excellent communication. My goal is to help businesses stay organized, improve productivity, and deliver exceptional client experiences.

Skills and Tools

• Calendar Management
• Email Management
• Data Entry
• Inbox Zero
• Google Calendar
• Travel Booking
• Travel Coordination
• Internet Research
• Document Management
• Meeting Coordination
• Task Management
• Google Workspace
• Microsoft Office
• Microsoft Outlook
• Microsoft Teams
• File Organization
• Google Drive
• Google Meet
• Microsoft 365
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Zoom
• Project Management
• Slack
• Discord
• Scheduling
• Appointment Booking
• Client Communication
• Calendly

Work History

• Collection Specialist Unit Leader

  Acom Consumer Finance Corp, full_time

  Oct 2023 to Present

  Led a team of collection specialists, monitored performance metrics, prepared reports and presentations, coached team members, handled escalations, and implemented strategies to improve productivity, collection rates, and customer satisfaction.

• Collection Specialist

  Ascenders Business Solutions, full_time

  Jul 2021 to Sep 2023

  Managed delinquent accounts, contacted customers to secure payments, negotiated payment arrangements, resolved account disputes, maintained accurate records, and consistently met collection and performance targets while delivering excellent customer service.