Medical VA | Registered Nurse | Patient Support Customer Service
Laguna
I am a Registered Nurse with 13 years of experience in the healthcare industry, specializing in customer service, patient support, care coordination, and medical administration. Throughout my career, I have handled patient inquiries, eligibility verification, benefits coordination, appointment scheduling, email management, documentation, and healthcare-related concerns while ensuring excellent service and compliance with data privacy standards. I am highly organized, detail-oriented, and committed to delivering exceptional patient experiences. I am proficient in Microsoft Office, Google Workspace, Outlook, web-based healthcare systems, and CRM tools. I learn new software quickly and adapt well to fast-paced remote environments. My strengths include communication, problem-solving, time management, multitasking, and maintaining accuracy under pressure. I am now seeking a full-time Medical Virtual Assistant opportunity where I can leverage my clinical knowledge, administrative skills, and customer service expertise to support healthcare providers and improve patient care.
Asalus Corporation / Intellicare , full_time
Mar 2012 to Jul 2026
Responsibilities: * Supervise and coach multiple customer service teams to ensure high-quality healthcare support. * Handle escalated member concerns and coordinate with healthcare providers and internal departments. * Monitor team performance, quality assurance, attendance, and productivity metrics. * Manage email communications, documentation, and administrative reports. * Train and mentor new customer service representatives. * Ensure compliance with company policies, data privacy, and healthcare standards. * Utilize Microsoft Office, Outlook, Google Workspace, Google Sheets, web-based call center systems, and healthcare management platforms.
The Medical City - South Luzon, full_time
Sep 2010 to Mar 2012
Responsibilities: * Provided safe and compassionate patient care. * Assisted physicians with patient assessment and treatment. * Maintained accurate medical records and documentation. * Educated patients on medications and discharge instructions. * Coordinated with multidisciplinary healthcare teams.