Virtual Assistant | Admin Support, Social Media Ad Creatives
Cebu
Running a brand or community means juggling inboxes, member questions, content, and graphics, and something always slips. I take that off your plate, so you get reliable admin support and polished visuals from one person. Over 5+ years, I’ve supported DTC and small business brands, including a celebrity makeup artist, a women’s-empowerment boudoir photographer, a business coach with a cash-based practice, Blockpass, and Today’s Bride. I handle the day-to-day and the design work that keeps your brand looking sharp. “Desire is the virtual assistant every small business owner needs. Her professionalism, expertise and caring nature make her an invaluable asset to any team, and we cannot recommend her highly enough.” — Allison P. What I help with: ✅ Virtual & admin support: inbox and calendar management, scheduling, research, data entry, SOPs, and keeping your operations organized ✅ Private community management: Moderating and engaging members, welcome and onboarding flows, content calendars, on Facebook Groups ✅ Customer service support: Freshworks, Zendesk, and SocialPilot ✅ Social media & ad creatives: ad graphics, banners, 3D mockups, and on-brand post designs ✅ Landing pages & email design: product pages, funnels, campaigns, abandoned cart, and checkout flows ✅ Copywriting: ads, product pages, and email How I work: fast turnaround (often ahead of deadline), clear and proactive communication, and long-term support. I stick around to refine, iterate, and keep your brand consistent as you grow. Availability: 20 hrs/week on a consistent schedule, with evening hours in Philippine time (overlapping UK and US mornings) plus weekends. Tell me what’s piling up on your plate, and I’ll tell you where I can help first.
Blockpass, freelance
Oct 2023 to Jun 2024
○ Relationship Strategy: Act as clients' "Compliance Consultant" to ensure they are getting the most value from the Blockpass ecosystem. ○ Onboarding & Integration: Guide new clients through the setup of the Blockpass Admin Console and KYC Connect dashboard, working with their technical teams to ensure seamless API integration. ○ Growth & Retention: Identify opportunities for upselling high-value features, such as On-Chain KYC®, KYB (Business Verification), ○ Product Feedback Loop: Act as the "Voice of the Client," relaying feature requests to the product team to help refine our reusable identity protocol.
DLA Marketing LLC, freelance
Dec 2021 to Aug 2026
Working with different clients in handling their support inbox, managing private communities, graphics for social media postings, ad images, web courses and materials, and web design.
Bark.co, full_time
Aug 2020 to Dec 2020
○ Assist customers with their dog's subscription (terminating accounts, renewal, retention, sales, order processing) through chat, email and text ○ Uses Zendesk (sending responses, creating tickets, using macros) and Recurly (billing) ○ Survey/VOC and FCR-centric ○ Seasonal job, hence the short employment duration
Concentrix Philippines, full_time
Mar 2015 to Nov 2021
o Develop and lead a team of 18-20 staff o Lead by example and coach on key behavior to drive results o Responsible for performance management o Resolve employee and escalated customer problems and inquiries o Evaluate 4 calls per agent per month o Ops Validator – conduct screening and interviews for account internal hiring o Talent Acquisition - actively scouts for job aspirants that best fits the role available
Convergys Philippines, full_time
Apr 2014 to Feb 2015
o Assist customers with renewing their contracts o Assist customers in troubleshooting their internet/phone and cable (Technical) o Offer plans to upgrade or get more add-ons to their subscriptions (Sales) o Schedule technician appointment for complicated concerns/ unable to resolve over the phone o NPS/VOC/FCR and Sales-Centric account