Virtual Assistant | Customer Support
Batangas, Lian, Philippines
Customer support professional with experience in technical support, healthcare coordination, and virtual assistance. I'm skilled in handling customer inquiries, troubleshooting issues, managing emails and tickets, scheduling appointments, and maintaining accurate records. I'm organized, adaptable, detail-oriented, and quick to learn new tools. I take pride in providing reliable support, communicating clearly, and making everyday tasks easier for the people I work with.
Open Access BPO, full_time
Aug 2025 to Sep 2026
Managed customer inquiries about products, replacements, shipping, and website issues through email and WhatsApp. Used Shopify and Freshdesk to track and resolve support tickets, investigate concerns, and escalate complex cases when needed.
Telemedicine - Client under NDA, full_time
Feb 2024 to Feb 2025
Coordinated virtual consultations, managed appointments, and responded to patient inquiries. Maintained medical records, documented patient and medication information, and created patient updates using Canva.
Concentrix, full_time
Aug 2022 to Feb 2024
Assisted cloud-storage users with technical issues, product features, and troubleshooting. Resolved customer concerns while documenting feedback and recurring issues to help improve services.
Bank of Makati, full_time
Jun 2022 to Jul 2022
Provided administrative support to Account Officers by reviewing loan applications, conducting credit checks, preparing account presentations, processing loan documents, and tracking transactions through release.
Optum Global Solutions, full_time
May 2019 to Jan 2022
Handled patient admissions, referrals, discharge updates, and information verification. Supported case and disease management programs while maintaining accurate records and coordinating documentation for timely clinical reviews.