Technical Support Customer Service Specialist|Sales|Team Leadership
Pampanga
I’m a customer-focused Technical Support and Customer Service Specialist with several years of experience in the BPO industry, combining technical troubleshooting, sales, and team leadership. I have hands-on experience assisting customers with technical concerns, resolving account and service issues, handling high-volume chat and email support, and identifying opportunities to provide the right products or services. As a Team Lead/Technical Supervisor, I’ve also gained experience coaching and supporting agents, monitoring performance, managing escalations, creating and managing tickets, and ensuring customers receive efficient and professional assistance.
STRM Business Support Service, full_time
Sep 2022 to Jul 2026
Handled technical issues and assisted customers with troubleshooting. Supervised the support team, assigned tasks, monitored daily work, and helped resolve escalated concerns. Also provided guidance to team members and made sure customer issues were handled properly and on time.