Virtual Administrative Assistance | Marketing Social Media
Albay
Hi! I’m Florentino, a reliable and detail-oriented Virtual Assistant with 3+ years of experience in customer service, virtual assistance, e-commerce operations, marketing support, and administrative tasks. I have experience working with international teams and supporting multiple markets, which has helped me develop strong communication, organization, time management, and problem-solving skills. I’m comfortable working independently, managing multiple tasks, following deadlines, and coordinating with different teams and freelancers. Services & Experience Tools & Platforms: Shopify • TikTok Shop • Klaviyo • Salesforce • Canva • Upwork • Google Sheets • Microsoft Word • Excel • Publisher • Instagram • TikTok • YouTube • Claude AI and other AI-assisted tools What I Can Bring to Your Team: I’m adaptable, organized, and I pay close attention to details while making sure tasks are completed efficiently and on time. I also have experience using AI-assisted workflows for translation and content localization, while incorporating human review to maintain quality and accuracy. My background as a Healthcare Customer Service Representative also strengthened my communication, problem-solving, and customer relationship management skills. Whether you need help with daily administrative tasks, customer support, e-commerce operations, marketing, social media, research, or general VA work, I’m ready to contribute and grow with your business. I’m currently looking for a long-term remote opportunity where I can use my experience, continue learning, and become a dependable part of the team.
STERRY Limited, full_time
May 2025 to Jul 2026
Supported local marketing across four international markets, managing social media content, localization, email campaigns, and e-commerce operations. Coordinated with freelancers and internal teams while assisting with Shopify, TikTok Shop, Klaviyo campaigns, website QA, and Canva marketing materials.
STERRY Limited, full_time
Apr 2024 to May 2025
Researched and identified influencers and content creators across TikTok, Instagram, and YouTube based on brand and campaign requirements. Managed prospect information, supported outreach and pitching efforts, and maintained organized creator databases for multiple campaigns.
Foundever, full_time
Jan 2023 to Apr 2024
Worked as a Customer Service Representative for Abbott’s healthcare account, handling inbound calls, customer inquiries, product troubleshooting, and complaints. Used Salesforce to document interactions and manage cases while providing clear, empathetic, and accurate support. Also handled back-office email confirmations and maintained compliance with HIPAA guidelines.