Medical Virtual Assistant | Patient Care Coordinator
Cebu
As a dedicated Medical Virtual Assistant holding a Bachelor of Science in Engineering Technology Management, I bring extensive administrative expertise and a strong technical background in patient care coordination, electronic health record platforms including EPIC, AthenaHealth, AdvancedMD, AtlasMD, and eClinicalWorks, and insurance verification portals. My combination of rigorous workflow management skills and specialized healthcare training allows me to streamline clinical operations and deliver exceptional remote support tailored to modern medical practices.
Sleep Medicine, full_time
Jul 2024 to Aug 2026
Processed 30 to 70 high-priority pre- and post-test sleep study, no-show management, and clinical emails daily to reduce document backlogs and case open times. Handled 15 to 30 daily patient calls covering scheduling, cancellations, voicemails, and complex follow-up care pathways while acting as a seamless remote liaison between patients, families, and clinical teams. Audited and organized digital patient charts within Epic and AthenaOne to maintain 100% data accuracy and HIPAA compliance, conducted detailed Verification of Benefits, and submitted prior authorization requests for major commercial insurance providers like BCBS, Aetna, and Cigna.
DME Complex Rehab, full_time
Apr 2023 to Jul 2024
Managed the complete patient intake pipeline by accurately inputting demographic and clinical data into AtlasMD. Handled daily queues of 30 to 60 medical faxes to clear backlogs and maintain current incoming intake files. Verified insurance coverage eligibility and navigated prior authorization workflows to prevent claim rejections. Screened and triaged incoming medical records, DME requests, and specialist referrals for care team review, while monitoring patient schedules, managing voicemails, and resolving scheduling conflicts to optimize clinic workflows.
TommysTax, full_time
May 2022 to Mar 2023
Managed multi-channel client communications to guide accounts smoothly from initial inquiry through successful case completion. Streamlined data processing workflows to ensure accurate financial and administrative record-keeping. Collaborated closely with team members to resolve administrative roadblocks and accelerate client turnaround times.
Teleperformance , full_time
Jun 2020 to May 2022
Managed high-volume phone queues, handling customer inquiries and technical support under strict service-level agreements (SLAs). Applied active listening and de-escalation techniques to turn around frustrated clients, maintaining a top-tier account retention rate. Documented sensitive customer interactions in internal databases while strictly adhering to data privacy and confidentiality rules.