Client Support | Medical Receptionist / Medical Scheduler
Metro Manila
Dedicated and customer-focused Client Support Specialist, Medical Receptionist, and Scheduler with experience providing exceptional administrative and customer service in fast-paced healthcare and customer service environments. Skilled in managing appointments, coordinating schedules, handling patient inquiries, and delivering professional support through phone, email, and chat while maintaining confidentiality and accuracy. Experienced in scheduling patient appointments, verifying information, updating electronic medical records, processing cancellations and rescheduling requests, and ensuring smooth daily operations. Adept at communicating with patients, healthcare providers, and team members to provide timely assistance and create a positive customer experience. Strong background in resolving customer concerns with empathy, professionalism, and attention to detail. Comfortable handling high call volumes, multitasking, and prioritizing tasks while maintaining excellent organizational skills and meeting performance goals. Proficient in data entry, calendar management, documentation, and using CRM systems, scheduling platforms, and Microsoft Office applications. Recognized for being dependable, adaptable, and a quick learner who thrives in collaborative environments. Passionate about providing outstanding customer care, improving patient satisfaction, and supporting operational efficiency. Committed to delivering accurate information, building positive relationships, and ensuring every client or patient receives courteous, efficient, and personalized service. With excellent communication skills, a strong work ethic, and a proactive approach to problem-solving, I am eager to contribute to an organization that values quality service, teamwork, and continuous growth while making a meaningful impact on both customers and patients.
Teleperformance, full_time
Apr 2021 to Mar 2026
Client Support / Medical Receptionist / Scheduler Responsibilities: Greeted patients and clients professionally, providing exceptional customer service in person, over the phone, and via email. Scheduled, rescheduled, and confirmed patient appointments while managing provider calendars efficiently. Answered incoming calls, responded to inquiries, and directed calls to the appropriate departments. Verified patient information, updated electronic medical records (EMR), and maintained accurate documentation. Coordinated with healthcare providers, insurance companies, and patients to ensure smooth appointment scheduling and follow-up care. Processed patient registrations, insurance verification, referrals, and authorizations as required. Managed appointment reminders and reduced no-show rates through proactive communication. Handled confidential patient information in compliance with privacy regulations and company policies. Assisted with administrative tasks such as filing, data entry, scanning documents, and preparing daily reports. Resolved patient concerns professionally while maintaining a positive patient experience. Key Achievements: Maintained a high level of patient satisfaction by delivering friendly, efficient, and compassionate customer service. Successfully managed a high volume of calls and appointment requests while maintaining scheduling accuracy. Improved clinic workflow by efficiently coordinating appointments and minimizing scheduling conflicts. Reduced missed appointments through effective reminder and follow-up processes. Consistently met or exceeded performance metrics for call handling, scheduling accuracy, and response times. Recognized by supervisors for reliability, attention to detail, and excellent communication skills. Helped streamline administrative processes, contributing to increased operational efficiency and improved patient flow. Built strong relationships with patients and healthcare providers through professionalism and responsiveness.