Experienced VA | Real Estate · Ecommerce · Customer Service Specialist
South Cotabato
A dedicated and skilled Virtual Assistant with a strong background in various industries, including real estate, customer service, and eCommerce. I am equipped with the knowledge and expertise to provide top-notch support and assistance to businesses looking to streamline their operations and enhance customer satisfaction.
StartVirtual, full_time
Mar 2021 to Oct 2025
Made outbound calls to prospects sourced from various platforms, qualified leads through pre-screening interviews, and booked appointments for the sales team. I also did skip tracing to locate contact information and expand the lead database. Everything was kept organized through CRM updates, detailed call notes, and timely follow-ups to make sure no lead went cold. I managed multiple calendars, sent reminders to minimize no-shows, and tracked daily, weekly, and monthly performance metrics to keep improving my process and results.
IdeasUnlimited, full_time
Jun 2019 to Mar 2021
Handled customer inquiries through email, chat, and phone while managing the full order lifecycle from processing to delivery. I resolved product concerns, coordinated with logistics partners for shipping issues, and processed returns, refunds, and disputes efficiently. On top of support, I also handled back office tasks like database management, data entry, and reporting while managing social media presence to keep the brand active and engaged with its community.
Sutherland, full_time
Jan 2018 to Feb 2019
Handled inbound calls addressing billing concerns, account inquiries, and basic technical issues while also actively selling and upselling products and services to existing customers. I was trained to handle objections professionally and turn hesitant customers into closed sales. On top of that I managed escalations, processed refunds, and resolved disputes all while consistently meeting or exceeding KPIs in customer satisfaction, handling time, and conversion rates.