Travel Operations VA | Executive Support | Client Experience
Metro Manila
I help travel businesses, executives, and remote teams stay organized while keeping travel and day-to-day operations running smoothly. I bring 15+ years of experience across international travel operations, reservations, hospitality, customer service, and administrative support, including remote experience with an Australian luxury travel company. My experience includes travel research and planning, flights and hotel reservations, detailed itineraries, supplier coordination, inbox and email management, CRM updates, client communication, documentation, and handling last-minute travel changes. I’m comfortable working independently, managing multiple priorities, and coordinating with international clients and suppliers. My background combines the attention to detail of travel operations with the service mindset of luxury hospitality. Tools: Zoho CRM, Microsoft Dynamics, Google Workspace, Microsoft Office, Adventure Engine, Amadeus, Galileo, SkySpeed/Navitaire, Canva, WordPress, and ChatGPT.
Crooked Compass Australia, full_time
May 2024 to Apr 2026
• Provided administrative and operational support to internal teams, clients, and international travel partners in a fully remote environment. • Managed customer communications via email, phone, and Zoho CRM, ensuring prompt responses and exceptional customer service throughout the booking journey. • Coordinated personalised end-to-end travel experiences, including luxury accommodations, transportation, tours, and bespoke supplier arrangements. • Prepared personalised itineraries, premium travel documents, and detailed client information packs with exceptional accuracy and attention to detail. • Maintained accurate client records and booking information using Zoho CRM, Adventure Engine, and other internal systems. • Liaised with international suppliers to confirm reservations, accommodate special requests, and communicate booking updates. • Monitored bookings from confirmation to departure, proactively resolving schedule changes, supplier issues, and last-minute travel disruptions. • Managed shared inboxes, prioritised competing requests, and consistently met deadlines in a fast-paced remote environment. • Updated website content using WordPress and maintained interactive travel maps through TravelMap. • Collaborated with Australian colleagues and global partners to ensure seamless daily operations and a high-quality customer experience.
Everise Philippines, full_time
Jul 2020 to Mar 2023
• Provided voice and non-voice support for Spirit Airlines using the SkySpeed (Navitaire) reservation system, assisting with bookings, seat preferences, online check-in, and airport-related concerns. • Resolved complex issues including name corrections, itinerary adjustments, loyalty program queries, and no-show cases with empathy and full adherence to airline policies. • Monitored and responded to customer inquiries across all social media platforms, managed public page comments, and delivered real-time guidance for travel-related questions. • Identified recurring service pain points and shared actionable recommendations that contributed to improved operational processes and higher customer satisfaction scores.