CUSTOMER SERVICE PROFESSIONAL
Metro Manila
Hi, I’m Arnila Saldua, a Customer Service Professional and aspiring General Customer Service Virtual Assistant with 4+ years of BPO experience supporting international customers through voice, live chat, and email. My experience spans telecommunications, shipping, and logistics, where I handled customer concerns, account and order support, technical troubleshooting, escalations, billing inquiries, and customer retention. I’ve also gained client-focused experience working with government offices and community-based programs, where I assisted clients, coordinated with government personnel, handled administrative tasks, prepared reports, and supported day-to-day operations. I’m known for being patient, empathetic, detail-oriented, and dependable. I stay calm under pressure, take ownership of customer concerns, and focus on finding practical solutions while maintaining quality and productivity. I also have hands-on experience with tools such as Zendesk, Salesforce, and Slack. What sets me apart is my ability to combine customer service, administrative support, and problem-solving. I don’t just focus on answering inquiries—I focus on understanding the customer, keeping information accurate, following through on concerns, and creating a positive experience. I help businesses deliver exceptional customer experiences through client-focused support, clear communication, and effective problem-solving. I’m excited to help businesses manage customer inquiries, support daily operations, and build lasting customer relationships.
Open Access BPO, full_time
Feb 2025 to Jul 2026
Provide exceptional customer support through live chat and email, addressing a wide range of customer concerns with professionalism and empathy. Assist customers with inquiries related to billing, data and internet usage, website and mobile app navigation, and basic network troubleshooting. Handle telecommunications accounts for clients across Asia, ensuring timely resolution and a high standard of customer satisfaction.
Foundever, full_time
Dec 2022 to Jan 2025
Handle inbound customer calls and provide assistance with a wide range of inquiries, including technical support, account setup, billing and payments, and service cancellations. Resolve customer issues promptly and efficiently while adhering to company policies, procedures, and service quality standards. Deliver multi-channel support via email, live chat, and other non-voice platforms to ensure timely and effective communication. Accurately document all customer interactions, including issue details, actions taken, and resolutions, while maintaining up-to-date customer account records. Collaborate with cross-functional teams such as Sales and Technical Support to address complex issues and ensure a seamless, positive customer experience.
Transcom, full_time
Jul 2022 to Oct 2022
Handled inbound and outbound customer calls to resolve inquiries, complaints, and issues related to shipping and logistics. Responding to customer inquiries via email, chat, or other non-voice channels. Provided basic technical support to customers regarding website navigation, account registration, and order tracking. Investigate and resolve customer complaints or concerns, such as delayed shipments or damaged products. Maintaining a high level of professionalism and customer service excellence in all communication channels.