Logistics Supervisor, E-commerce Specialist, Data Entry, Admin.
Pampanga, Magalang, Philippines
Overall 7 years of experience working in a Logistic Company - Supervisor (UPS) Handled International Clients Administrative Assistant - Order Management- E-Commerce, Retailers, Delta, Wholesale - Stock Management - Account Management - Dispatching Drivers - Order Management - Shipping Quotes - Tracking, Tracing and Shipping Request - Return Request - Gathering customer information, assessing customer needs, and providing solutions to customer problems - Maintaining accurate records of customer interactions and transactions Other Skill set (Technical Support Expert/ Sales Representative) - Adding new line of service - Provide an exceptional tech services about their Phone and other eligible devices Tools - Salesforce, Zendesk, CapCut, Canva, Shopify, Freshdesk, Loginext, Nextmv, Google Workspace, IG, Facebook, Gmail, Office 365, Avaya one X, ETT/IVP, TPX, CMS, Outlook, Slack, Teams, MS Word, Excel, Other shipping portals, Samson, Cisco and C2 for knowledge Base. • Admin Tasks - Support • Inspiring Leadership • Team Supervision • Excel Expertise • Order management • Client relationship management • Data analysis • Logistics coordination • Salesforce management • Email communication
United Parcel Service and Farmer's Fridge , full_time
Nov 2018 to Dec 2023
Track and Trace, and Order Management Wholesales or Retails. Handle a maximum of three teams. Conducted evaluations to measure the performance and progress of employees. Handled US domestic shipments, both outbound and inbound calls and emails. Possess knowledge in sales and technology expertise, including the addition of a new line of service and basic troubleshooting. Ability to work with both clients and the support team. Administrative Assistant. Email Management. Sending reports to clients (weekly, monthly performance). Coaching the representative. Presenting questionnaires for knowledge building of the agents to clients and the training team.