VIRTUAL ASSISTANT | CUSTOMER SUPPORT | SALES ADMIN PROFESSIONAL
Metro Manila
Virtual Assistant and Customer Support Specialist with 7 years of experience supporting clients across hospitality, healthcare, banking, and sales. Experienced in customer communication, reservations, calendar management, data entry, administrative support, and problem resolution. Brings 3 years of Canadian work experience and strong familiarity with Western client expectations. Reliable, detail-oriented, and solution-focused, with a proven ability to manage high-volume inquiries while maintaining accuracy and excellent customer service.
Ucluelet Wildwood Inn, full_time
May 2025 to Present
* Managed high-volume guest inquiries through email, phone, and messaging platforms, providing timely and professional support. * Coordinated with housekeeping and maintenance teams to ensure unit readiness and timely resolution of guest concerns. * Coordinated guest appointments, reservations, special requests, and booking updates.
Pacific Sands Beach Resort, full_time
Apr 2023 to Apr 2025
* Supervised and trained team members to maintain consistent service and operational standards. * Prepared operational reports, managed staff schedules, and coordinated daily activities with multiple departments. * Prepared operational reports, managed staff schedules, and coordinated daily activities with multiple departments. * Served as a primary point of contact for group clients, travel agents, and event organizers.
Teleperformance, full_time
Oct 2022 to Feb 2023
* Maintained accurate customer information and followed established procedures and service standards. * Handled customer inquiries, account concerns, and service-related issues in a fast-paced healthcare support environment. * Provided customer support through phone, email, and chat while maintaining professionalism, accuracy, and confidentiality.
Bank de Oro Inc, full_time
Aug 2019 to Present
* Processed high-volume banking transactions with accuracy, efficiency, and attention to detail. * Maintained accurate cash balances and followed strict banking, security, and compliance procedures.
Motostrada Bikes and Gears Shop, full_time
Sep 2018 to Aug 2019
* Assisted customers with product inquiries, recommendations, and purchasing decisions. * Worked with marketing, customer service, and product teams to support sales activities. * Monitored sales performance against targets and quotas.