Appointment setter | Customer service representative
Negros Occidental
I have 2 years of combined experience in sales, cold calling, cold outreach, inbound calling, appointment setting, technical support, and customer service. In my previous role, I set qualified appointments for a U.S based insurance agents and managers, making sure every lead strictly fits their criteria. I managed their calendars, identifying qualified leads, taking notes and reminders in the company based CRM. Part of my job as well was to update, follow up, and reschedule no shows through text, email, and phone calls. I also have experience in sales and technical support for Comcast/Xfinity. I upsell, troubleshoot, collect & update payments, and scheduled technicians. Every details on the call was written down in order for the next agent or technician to understand what the problem is in their current service.
Prominent Outsource, full_time
Jul 2025 to Aug 2026
-Used company based CRM for notes, updates, and reminders -Dialed 150-200 leads every 4 hours -Filtered and qualified leads -Managed calendars, emails and phone calls -Update and reschedule leads through SMS, email and phone calls. -Handled 2-3 different managers everyday.
Concentrix, full_time
Jun 2024 to Jul 2025
-Troubleshoot and made sure customers were satisfied with the service. -Upsell, upgrade devices, add another service in already existing one. -Dispatch technician -Created and resolved tickets -Collect and update payments -Building rapport -Sent updates and reminders through email.