Healthcare Virtual Assistant | Insurance Verifier | Billing Specialist
Cebu
Hi! I’m a reliable and detail-oriented virtual professional with experience working with a U.S. based ophthalmology and optometry practice. I have experience assisting patients, scheduling appointments, handling insurance verification, referrals, prior authorizations, and triaging patient concerns. I’m also comfortable communicating with U.S. patients through phone calls and messages while making sure they feel heard and properly assisted. I’m organized, a quick learner, and comfortable working with different systems and insurance portals. I pay close attention to details and always try to complete my tasks accurately and efficiently. I understand how important good communication, patience, and customer service are, especially when working with patients. I always do my best to stay professional, helpful, and easy to work with. I’m open to learning new processes and taking on new responsibilities. I’m looking for an opportunity where I can use my experience, continue growing, and become a reliable part of the team.
Koch Eye Associates, full_time
Jul 2024 to Jul 2026
Handled patient calls and appointments with a focus on friendly, professional service. Scheduled and confirmed appointments using IMW, provided information about services and insurance, and assisted with basic symptom triage. Managed patient messages, referrals, and specialist coordination while working closely with the team to keep daily operations running smoothly. Maintained patient confidentiality and followed HIPAA standards.
Koch Eye Associates, full_time
Jan 2024 to Jul 2024
Verified patient insurance eligibility, benefits, and coverage details using payer portals. Maintained accurate patient records and documented updates in internal and client systems. Also assisted with medical documentation, data entry, and daily administrative tasks while ensuring everything was organized and accurate.
Adapthealth, full_time
Apr 2022 to Jan 2024
Handled inbound and outbound calls with patients, insurance representatives, and healthcare offices. Updated patient and insurance information, processed claim corrections and resubmissions, and posted payments through online portals and mailed transactions. Worked closely with internal teams to resolve billing concerns and keep records accurate.
Target.com, full_time
Oct 2020 to Apr 2022
Provided customer support for online orders, payments, and account concerns. Assisted with order tracking and gift card issues, including fraud and scam cases. Documented concerns, coordinated with the right teams, and made sure customers received helpful and timely solutions.