Virtual Assistant / Admin Support
Bohol, Baclayon, Philippines
Hello! My name is Nina. I excel in document processing and customer support, bringing over seven years of diverse experience to the table. In my role as a Doc Processing Agent, I streamlined operations and ensured accuracy, enhancing productivity for the team. My background in Chat/Email Support allowed me to develop a keen understanding of client needs and deliver exceptional service in fast-paced environments. With a Bachelor's degree in Office Systems Management, I possess a strong ability to articulate ideas clearly and effectively. If you're seeking a detail-oriented professional who can improve processes and elevate customer experiences, I'm here to help you achieve your goals. Let's discuss how I can contribute to your business!
Emapta PH, full_time
Aug 2021 to Oct 2025
1. Primarily helps in processing documents for an online learning platform (CourseHero). Check copyright issues or spammy uploads. 2. Handles emails, team sheets or files (google forms, spreadsheets, etc. )
TaskUs, full_time
Oct 2020 to Apr 2021
Assist customer's concerns for a retail account (Amazon) via chat and email.
Bohol Community Cable TV Systems, Inc. , full_time
Sep 2017 to Jan 2020
Tasked to update old and new client's info into the system as well as assisting customers with billing, payment and subscription issues.