Virtual Assistant | Admin Operations Specialist
Tarlac
Detail-oriented and highly organized Virtual Assistant and Operations Specialist with over 7 years of experience providing remote administrative, logistics, and customer support. Proven track record in managing CRM platforms (Salesforce, Zoho), streamlining client communications, and processing high-volume documentation. Adept at managing schedules, tracking operations, and improving workflow efficiency in fast-paced remote environments.
Redwood Logistics, freelance
Apr 2025 to Dec 2025
Coordinated logistics for 150+ high-volume full truckload (FTL) shipments weekly, managing real-time freight tracking and updates via LoadRunner TMS, phone, and email, to enhance customer satisfaction. Mitigated logistical delays for daily premium accounts by proactively identifying disruptions, resulting in zero service fines and maintaining a 100% compliance rate. Resolved critical operational exceptions including over-the-road (OTR) vehicle breakdowns, driver detentions, and transit delays, by collaborating swiftly with dispatch and management to minimize supply chain downtime and safeguard profit margins. Audited and reconciled Bills of Lading (BOL) and Proof of Delivery (POD) documents, ensuring 100% clean delivery verification and preventing billing disputes.
Insurance Web Pty Ltd, full_time
Oct 2023 to Dec 2024
Coordinated client communications and maintained policy records using Insight, Zoho, and Kava CRM, ensuring 100% accurate documentation and timely follow-ups across the client lifecycle. Processed end-to-end insurance administration (quotes, renewals, endorsements, certificates of currency, receipts, invoices, and refunds) via Insight, Sunrise Exchange, and insurer-specific portals to accelerate policy processing times. Maintained and organized insurance correspondence, policy documents, and digital records while ensuring accuracy, confidentiality, and compliance with established procedures. Prepared client correspondence and gathered underwriting data for new quotes and renewals, efficiently resolving standard requests while escalating complex risks to senior brokers.
Metropolitan Group Australia, full_time
Aug 2022 to Oct 2023
Managed customer inquiries and web bookings for specialized plumbing, electrical, and HVAC requests, optimizing dispatch schedules to increase service booking efficiency and dispatch accuracy. Utilized Laserfiche for document management to systematically organize, upload, and categorize critical financial records, ensuring precise expense tracking and complete data accessibility for executive leadership. Conducted hundreds of meticulous audits on technician job records within Salesforce to ensure 100% compliance with industry standards.
Cognizant Technology Solutions, full_time
Aug 2021 to Mar 2022
Managed complex Medicare Supplement inquiries regarding coverage, benefits, billing, and claims for U.S. retirees, maintaining top-tier customer satisfaction ratings and accelerating first-contact resolution. Audited healthcare claims and member accounts to resolve complex insurance discrepancies, securing 100% accurate documentation and minimizing billing escalations. Processed sensitive member information and coordinated with cross-functional teams to resolve escalated insurance issues, guaranteeing strict HIPAA data privacy compliance and eliminating regulatory risk.
Foundever (formerly Sitel), full_time
Sep 2018 to Jun 2021
Educated U.S. members on complex medical, dental, and vision benefits, enrollment procedures, and eligibility criteria, improving onboarding efficiency and increasing First Contact Resolution (FCR). Validated sensitive healthcare documentation and dependent verification records under strict HIPAA compliance guidelines, ensuring 100% data accuracy and eliminating corporate liability risks. Resolved multi-channel inquiries via phone, email, and ticketing systems while coordinating with healthcare providers and insurance carriers to minimize claims processing delays and accelerate case resolution.