Customer Support Virtual Assistant | Admin Order Management
Metro Manila, Las Piñas, Philippines
I’m a reliable and detail-oriented Customer Support Professional and aspiring Virtual Assistant with over 5 years of experience in customer service, including online pharmacy and telecommunications accounts. I’m experienced in handling customer inquiries, phone calls, order concerns, upselling, data entry, and resolving issues while maintaining a professional and positive customer experience. I also have hands-on training in Amazon Online Arbitrage and product research, using tools such as Keepa, SellerAmp, Google Sheets, and Amazon research tools. I’m comfortable with product sourcing, data analysis, market research, and organizing information accurately. I’m a fast learner, adaptable, and comfortable working independently in a remote environment. I pay close attention to details, follow instructions carefully, and always aim to complete tasks efficiently and accurately. My key strengths include: Customer Support, Email & Chat Support, Phone Support, Order Management, Data Entry, Product Research, Amazon Online Arbitrage, Market Research, Google Sheets, and Administrative Support. I’m ready to bring my experience, work ethic, and willingness to learn to help clients save time, stay organized, and provide excellent service to their customers.
Altec Business Solutions, full_time
Oct 2022 to Present
• Provide professional customer support for an online pharmacy, assisting customers with inquiries and service-related concerns. • Process customer orders and payments accurately while following company procedures and maintaining attention to detail. • Communicate clearly with customers, understand their concerns, and provide timely and appropriate assistance. • Handle multiple customer requests efficiently while maintaining a positive and professional customer experience. • Document customer interactions and relevant information accurately for proper follow-up and resolution.