Certified Medical Virtual Medical Assistant and HIPAA Certified VA
Negros Oriental
Certified Medical Virtual Assistant with healthcare administration, customer service, and clinical support experience. Skilled in appointment scheduling, patient record management, medical transcription, insurance verification, prescription refill processing, and HIPAA-compliant documentation. Experienced in coordinating healthcare programs, managing patient information, and supporting healthcare providers with efficient administrative and clinical workflows. Proficient in EMR/EHR systems, Microsoft Office, Google Workspace, and remote communication platforms.
Opella, full_time
Jan 2021 to May 2026
*Managed the planning, execution, and monitoring of Continuing Medical Education (CME) programs for healthcare professionals. *Coordinated schedules, communications, and administrative requirements among physicians, medical societies, and healthcare institutions. * Developed annual CME plans, budgets, event calendars, and resource allocation strategies. *Maintained accurate records, reports, and compliance documentation. *Ensured adherence to healthcare regulations, ethical standards, and organizational policies. *Prepared post-program analyses and outcome reports to support continuous improvement.
Convergys, full_time
May 2020 to Nov 2020
*Assisted customers through phone support, resolving inquiries regarding billing, account services, and product information. *Processed customer requests accurately while maintaining service quality standards. *Demonstrated strong communication, problem-solving, and multitasking abilities in a fast-paced environment. *Maintained accurate records and documentation of customer interaction