Experienced System Administration Advanced Helpdesk Expertise (L2)
Philippines
My background in IT support and systems administration makes me well-suited for an Operations and Helpdesk Coordinator role. I have hands-on experience supporting end users in customer-facing environments, managing tickets, prioritizing incidents, and ensuring timely resolution in line with SLAs. I’ve worked extensively with tools such as Microsoft 365, Entra ID (Azure AD), email systems, and collaboration platforms, which has strengthened my troubleshooting and documentation skills. In addition to technical support, I’m experienced in coordinating daily operations—tracking requests, following up with stakeholders, escalating issues when needed, and maintaining clear communication between technical teams and users. I’m highly organized, detail-oriented, and comfortable handling multiple tasks in a fast-paced environment. My ability to combine technical knowledge with strong communication and coordination skills allows me to keep helpdesk operations running smoothly while delivering a positive user experience.
Deel EOR Philippines Inc., contract
Aug 2024 to Oct 2025
POSITION SUMMARY: The System Administrator is responsible for the installation, configuration, and maintenance of the organization's IT systems, with a focus on application, user, and domain management. This role ensures the smooth operation of all IT systems, supports end-users, and maintains a secure and efficient infrastructure. ESSENTIAL JOB FUNCTIONS: System Management: -Install, configure, and maintain software applications and system management tools. -Manage and monitor all installed systems and infrastructure. -Perform regular system updates, patches, and security configurations. Active Directory Management: -Manage and maintain Active Directory, including user accounts, security groups, and organizational units (OUs). -Implement and manage Group Policies to ensure compliance with organizational policies. -Perform regular audits and cleanups of Active Directory to ensure accuracy and security. Identity Provider (IdP) Management: -Configure and manage Identity Provider (IdP) solutions such as Azure AD, Okta, or similar. -Implement and manage Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions. -Ensure seamless integration of IdP with various applications and services. User Provisioning: -Create, modify, and deactivate user accounts in Active Directory and other systems as required. -Manage access control and permissions to ensure proper authorization. -Coordinate with HR and other departments to handle onboarding and offboarding processes. Security Management: -Implement and manage security measures to protect data, software, and hardware. -Conduct regular security audits and vulnerability assessments. -Respond to security incidents and breaches. -Network Infrastructure Setup and Management: -As needed, configure and maintain network infrastructure solutions at location in Metro Manilla, including but not limited to logical separations such as VLANs Backup and Recovery: -Develop and implement backup and recovery strategies. -Ensure the integrity and availability of all data through regular backups. -Perform disaster recovery plan-ning and testing. User and Client Support: -Provide technical support to end-users on escalated issues (Tier 2). -Troubleshoot and resolve hardware and software issues. -Conduct training sessions for users on new technologies and systems. -Assist with new client onboarding, including conducting IT Discovery calls with new and potential clients and implementing solutions Documentation and Reporting: -Maintain detailed documentation of system configurations, processes, and procedures. -Generate regular reports on system performance, security status, and IT operations. -Collaborate with other IT team members to improve and optimize the IT infrastructure.
Stefanini Philippines , full_time
Nov 2021 to Apr 2024
Position is responsible for defining, designing and implementing network communications and solution improvements; proposing and implementing system enhancements (software updates) that will improve the performance and reliability of the system; and managing the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks. • Support Enterprise Active Directory, Office 365, Azure AD, Identity and Access Management, Scripting and Automation, and Cloud Architecture. • Act as Second Level Liaison between client, and service provider. • Maintain system availability. Record and manage changes and incident response. • Analyze, log, track and resolve complex software matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs. • Coordinate software installations and upgrades to ensure work is properly performed in accordance with company policy.