Operations Specialist | Short-Term Rental
Oriental Mindoro
Customer Support Specialist at a short-term rental service in the UK supporting hosts and guests. I resolve booking, check-in and check-out, extension, verification, and dashboard issues, coordinating with Finance, Resolutions, Technical, and Product teams on complex cases. I also manage an average of five HubSpot live chats daily and follow up on customer feedback to improve service. My customer-focused approach has earned multiple commendations.
Truvi Limited Technologies, full_time
Jun 2026 to Present
1. Resolved a range of host and guest issues involving bookings, check-in and check-out, extensions, verification links, and dashboard use. Coordinated with Finance, Resolutions, Technical, and Product teams to address complex customer concerns. 2. Managed an average of five HubSpot live chats per day, supporting both hosts and guests and working to resolve their questions and errors. 3. Earned multiple customer commendations across ticket and live chat support. Prioritized customer satisfaction by following up professionally with customers who left neutral or negative feedback and working to improve their experience.
Multiplier Technologies Incorporated (NAV India), full_time
Nov 2024 to May 2026
1. Demonstrated the internal platform to U.S. and Asian investors, explaining its features and guiding them through the onboarding process. 2. Reviewed investor KYC, subscription, tax, and related documents, verifying their accuracy and completeness to support account creation. 3. Updated investor profiles using follow-up documentation and cross-checked submitted information against system records, keeping investor accounts accurate and current
ConsBeez Call Center Services, full_time
Aug 2023 to Oct 2024
1. Developed and delivered onboarding training for new hires, tracking weekly progress and creating tailored learning materials to support their development. 2. Monitored trainee performance and provided constructive feedback throughout training, preparing successful trainees to transition to shadowing and join their assigned campaigns. 3. Implemented a Performance Development Plan (PDP) to assess agents’ weekly performance, identify strengths and development areas, and support ongoing campaign management and sustainability.