Level lll Email Support Representative
Davao del Sur
Hi! I’m a dedicated Virtual Assistant with over 8 years of experience in the BPO industry, specializing in email and chat support, outbound communication, and administrative tasks. I’ve worked with global clients, handling everything from customer service and order management to product research and listing for platforms like Amazon and eBay. What sets me apart is my strong attention to detail, reliability, and ability to adapt quickly to new tools and systems. I take pride in delivering accurate work, meeting deadlines, and providing excellent customer experiences. I’m also proactive—I don’t just complete tasks, I look for ways to improve processes and add value to your business. If you’re looking for someone who is organized, efficient, and committed to helping your operations run smoothly, I’d be glad to support you.
VXI, full_time
Apr 2016 to Oct 2020
Handles complex and escalated customer inquiries via email, ensuring accurate, timely, and professional responses. Investigates issues related to orders, billing, accounts, and products, and coordinates with internal teams for resolution. Maintains detailed records, meets performance metrics, and identifies process improvements. May also support and guide junior agents.