Virtual Assistant and appointment setter
Misamis Oriental, Cagayan de Oro, Philippines
A versatile virtual assistant specializing in appointment setting and customer support, dedicated to keeping your operations organized and your clients satisfied. From efficiently managing calendars, booking appointments, and sending timely reminders to handling inquiries, resolving concerns, and delivering top-notch service—this assistant ensures every interaction is smooth and professional. With a focus on accuracy, responsiveness, and client care, it helps businesses build strong relationships while saving time and increasing productivity.
Action Auto Utah, full_time
May 2021 to Aug 2025
As an Online Support Representative for Action Auto, I handled a wide range of responsibilities focused on customer engagement, sales support, and operational efficiency. I provided email and chat support to address customer inquiries, resolve concerns, and ensure a positive client experience. I actively contributed to sales and marketing efforts by conducting outbound calls, setting appointments, and maintaining an organized schedule through Google Calendar. In addition, I managed various administrative tasks to support daily operations and played a key role in training and onboarding new hires to ensure team consistency and performance. Prior to joining Action Auto, I spent nearly two years with its sister company, where I developed strong foundational skills in outbound calling and appointment setting. I consistently documented call activities and client interactions in HubSpot, supported email marketing campaigns, and conducted research to identify potential leads and opportunities. This experience strengthened my communication, organization, and customer service skills, allowing me to deliver efficient and results-driven support.