Medical VA • HR (Recruitment Payroll) • EMR • Customer Support
Cebu
I am a proactive and detail‑oriented Medical Virtual Assistant with strong experience in Human Resources (Recruitment & Payroll), Medical Scribing, EMR management, Customer Support, and Administrative Support. Skilled in streamlining workflows, coordinating schedules, and delivering reliable patient and client communication. With a background in healthcare and HR, I bring both empathy and efficiency to every task. I am fully equipped with a professional home office setup, flexible availability, and a commitment to providing high‑quality support for long‑term success.
V-Assist, full_time
Jan 2025 to Apr 2026
Skilled in lead generation, prospect list building, and managing outreach campaigns, with proven ability to schedule and coordinate consultations effectively. Experienced as a Patient Care Coordinator, handling appointment scheduling, follow‑up visits, treatment documentation, and empathetic client communication. Provides reliable Virtual Assistant support including calendar management, reporting, workflow troubleshooting, and administrative tasks. Also manages social media and marketing, creating Canva graphics, drafting newsletters and promos, and boosting online engagement to help businesses grow.
Boston Scientific, full_time
Jan 2023 to Jan 2025
Managed high‑volume medical intake and patient documentation with strict HIPAA compliance. Coordinated closely with nurses and physicians to flag urgent cases and ensure timely care. Generated accurate intake and performance reports to support management decisions and improve clinic efficiency.
Verizon, full_time
Apr 2022 to Dec 2022
Led and supervised a team of Customer Service Representatives, driving performance targets and ensuring delivery of exceptional customer experiences. Provided coaching, workflow guidance, and performance monitoring to strengthen team efficiency and client satisfaction.
QuickBooks Online, full_time
Sep 2020 to Apr 2022
Performed manual testing on QuickBooks Online features including invoicing, payments, reporting, and bank reconciliation to ensure accuracy and reliability. Prepared monthly and year‑end financial reports to support business owners during tax filing. Validated financial data accuracy and maintained compliance with accounting workflows. Assisted in improving QA processes and testing documentation, contributing to more efficient and standardized financial operations.
Gaisano Grand, full_time
Apr 2017 to Oct 2020
Led end‑to‑end recruitment and onboarding, from sourcing candidates to final placement. Conducted behavioral interviews and assessments to ensure strong cultural and role fit. Prepared contracts and HR documentation, maintaining compliance with company policies. Assisted in onboarding new employees by facilitating orientation sessions and supporting smooth integration into the workplace.