18+ years Im BPO| Customer Service, Technical Support and Sales
Cebu
My name is Zamcemadasur Gulfan, and I live in Cebu City, Philippines, known as the Queen City of the South. I have 18 years of experience in the BPO industry, where I have developed strong expertise in customer service, technical support, and sales. Throughout my career, I have built excellent communication, problem-solving, and customer relationship skills while consistently delivering high-quality service and helping customers resolve their concerns efficiently. My experience has enabled me to adapt to different roles and work effectively in fast-paced, customer-focused environments.
Ttec, full_time
Nov 2007 to Aug 2010
- Handled inbound customer calls regarding product and service-related concerns. - Assessed customer issues and performed initial troubleshooting to identify the appropriate resolution. - Escalated and routed complex cases to the appropriate department for timely resolution. - Educated customers on available products and services while identifying opportunities to upsell solutions that best matched their needs. - Delivered exceptional customer service by resolving inquiries efficiently and maintaining high customer satisfaction.