Social Media Manager | Digital Content Creator & Customer Support
Cagayan
I’m a versatile digital professional specializing in Social Media Management, Content Creation, Digital Marketing, and Video Editing, backed by experience in Customer Support and Business Operations. I bring creativity, strategic thinking, and operational precision to every project turning ideas into purposeful with gains content, complex tasks into streamlined workflows, and opportunities into meaningful results. I thrive at the intersection of creativity and execution, combining adaptability, initiative, and a sharp eye for detail to help businesses grow and build lasting partnerships grounded in trust, driven by consistency, defined by value, and upheld by integrity.
Raul Mercado Insurance Service, part_time
Oct 2026 to Oct 2026
Providing executive, administrative, and operational support to an insurance agency, with a focus on employee benefits administration and broker operations. Currently developing hands-on knowledge of Employee Navigator and other data tool esources, researching insurance carriers and benefit plans, organizing benefit documents, reviewing training materials, and coordinating meetings, webinars, and daily tasks. Focused on accuracy, efficient workflows, documentation, and continuous learning to support business operations.
Stellar Creatives, full_time
Nov 2023 to Oct 2026
As a Social Media Manager, I develop and execute content strategies, create engaging graphics and short-form videos, manage social media platforms, and maintain consistent content calendars. My responsibilities include audience engagement, performance monitoring, market research, email marketing campaigns, and lead generation. I combine creativity, data-driven insights, and strategic planning to strengthen brand presence, connect with target audiences, and support business growth.
Wanfang Technology Inc., full_time
Oct 2014 to Dec 2024
At Wanfang Technology Management Inc., I gained extensive experience across multiple iGaming operations, progressing from the Settlement Department and Live Score Department to Team Leadership, Fraud & Risk Management, Customer Support, KYC verification, and Customer Retention. My responsibilities included sports betting settlement, real-time score monitoring, risk assessment, player account verification, issue resolution, and retention support. I also contributed to team training, operational accuracy, and delivering a reliable player experience in a fast-paced environment.