Technical Support Customer Service Representative / LEAD GENERATION
Negros Occidental
Hello! I'm Jeane Rose Jimenea, a dedicated Customer Support Professional with experience in customer service, technical support, lead generation, appointment scheduling, administrative assistance, and online education. Throughout my career, I have developed strong communication, problem-solving, and organizational skills while working with clients from diverse backgrounds. My experience includes handling customer inquiries through phone, email, and chat, managing schedules and appointments, generating leads, maintaining accurate records, and providing exceptional customer experiences. What sets me apart is my commitment to professionalism, attention to detail, and ability to build positive relationships with customers and clients. I am highly adaptable, tech-savvy, and comfortable learning new systems and processes quickly. Whether it's assisting customers, managing administrative tasks, coordinating appointments, or supporting business operations, I strive to deliver efficient and reliable results. As a former ESL tutor, I also bring excellent communication skills, patience, and cultural awareness, allowing me to connect effectively with people from different backgrounds. I am passionate about helping businesses stay organized, improve customer satisfaction, and achieve their goals. If you're looking for a dependable, proactive, and results-oriented professional, I would be delighted to support your team and contribute to your success. I look forward to working with you!
WU AI TALK, full_time
Feb 2021 to Jun 2026
Designed and conducted customized English lessons for children, adults, and business professionals, focusing on communication and comprehension skills.o Assisted students in improving speaking confidence, pronunciation, and workplace communication through engaging and interactive lessons.o Adapted lesson materials and teaching methods to suit different learning styles while maintaining a supportive online learning environment.
CONCENTRIX, full_time
Sep 2017 to Jan 2021
Provided advanced troubleshooting support for internet, phone, and cable-related concerns while ensuring high customer satisfaction.o Maintained accurate records using CRM and ticketing systems and escalated complex technical issues when necessary.o Mentored junior team members and collaborated with internal departments to improve workflow efficiency and service quality.
GOLEMITE, full_time
Nov 2016 to Jun 2017
Generated and qualified potential leads through outbound calls, emails, and CRM management for solar and insurance campaigns.o Scheduled appointments and educated clients about products and services while maintaining professional communication.o Conducted online research and maintained organized customer records to support sales and operational goals.
TELEPERFORMANCE, full_time
Feb 2013 to Jan 2016
Provided exceptional customer service by assisting guests with hotel reservations, modifications, cancellations, and travel inquiries through phone, email, and chat. Managed booking systems to secure accommodations based on guests' preferences, budgets, and travel requirements while ensuring accuracy and efficiency. Coordinated with hotel partners to resolve reservation issues, processed payments and refunds, and maintained detailed customer records. Delivered personalized travel recommendations, promoted hotel services and upgrades, and ensured every guest received a seamless booking experience from inquiry to check-out.