Customer Support Specialist | Virtual Assistant | Admin Support
Batangas, Lemery, Philippines
Need a dependable Virtual Assistant who can communicate professionally with your customers and keep daily tasks organized? I’m a Customer Support Specialist and Virtual Assistant with over four years of experience supporting customers, handling administrative tasks, and communicating with clients. My background includes customer service experience in insurance and retail environments. I can help your business with: ✓ Email, chat, and customer support ✓ Customer concerns and follow-ups ✓ Data entry and administrative assistance ✓ Email and inbox management ✓ Appointment setting ✓ Calendar and schedule management ✓ Online research and lead generation ✓ Trello and task management ✓ Basic Wix/Wix Studio website editing ✓ Canva designs and content support I am organized, dependable, detail-oriented, and comfortable working independently. I follow instructions carefully, communicate clearly, and provide regular updates throughout each project. If you need reliable ongoing support for your customers or daily business operations, I would be happy to discuss how I can help.
DXC Technology Philippines, full_time
Sep 2022 to Feb 2023
handled high-volume customer inquiries related to insurance policies, claims, billing, and account updates through phone, email, and chat support. I assisted policyholders by explaining coverage details, processing claims, updating beneficiary and policy information, and resolving complex service and billing issues in line with company guidelines and compliance standards.Through efficient case handling and strong attention to detail, I consistently maintained a 95–98% customer satisfaction rating, improved response and resolution time by 20%, and successfully resolved over 90% of cases within the same day, contributing to improved customer retention and service efficiency.
Concentrix, full_time
Feb 2022 to May 2022
handled high-volume customer inquiries related to flight bookings, itinerary changes, cancellations, refunds, and travel policy concerns through phone, email, and chat support. I assisted customers in resolving booking issues, rebooking flights, processing refunds, and providing accurate travel information while ensuring compliance with airline and travel partner policies. I also coordinated with airlines and third-party providers to resolve complex travel disruptions such as delays, missed flights, and schedule changes, ensuring a smooth customer experience. I used tools such as Amadeus or Sabre (GDS systems), Salesforce for CRM and ticket tracking. Through efficient handling of customer concerns and strong attention to detail, I consistently maintained high customer satisfaction scores, improved resolution efficiency by 15–20%, and ensured timely resolution of travel-related issues, helping enhance overall customer experience and retention.
ResultsCX, full_time
Oct 2021 to Dec 2021
handled customer inquiries related to orders, product availability, shipping updates, returns, refunds, and billing concerns through phone, email, and chat support. I provided end-to-end assistance to ensure a smooth shopping experience, including processing order modifications, tracking deliveries, and resolving product or service complaints in accordance with company policies. I also managed escalated concerns such as delayed shipments, incorrect orders, and payment issues, coordinating with logistics, warehouse, and payment teams to ensure timely resolution. Through efficient case handling and strong customer service skills, I consistently maintained high customer satisfaction ratings, improved response and resolution times by 15–20%, and helped reduce customer complaints through effective issue resolution and follow-up.
Fortune Life Insurance Co., Inc., full_time
Jan 2017 to May 2019
supported the execution of marketing campaigns focused on promoting insurance products such as life, health, and general insurance policies. I assisted in preparing marketing materials, coordinating campaign schedules, and ensuring all content aligned with company branding and compliance guidelines. I also supported lead generation activities by organizing client databases, tracking campaign performance, and assisting in follow-ups for potential clients. In addition, I helped manage internal and external communications, including email campaigns and promotional updates, to strengthen customer engagement and brand awareness. I used tools such as Microsoft Excel for data tracking and reporting, Google Workspace for documentation and communication, Canva for creating marketing visuals, and CRM systems for managing leads and campaign data. Through consistent support and attention to detail, I contributed to improved campaign organization, better lead tracking efficiency, and smoother coordination between marketing and sales teams. Coordinated with agents and clients regarding group insurance accounts, ensuring timely communication and efficient handling of client concerns and documentation. Assisted in preparing and delivering insurance product presentations and seminars for clients and agents, helping support sales and client engagement activities. Computed insurance premium rates and processed account-related information with accuracy and attention to detail. Supported the Group Marketing Senior Manager and executives with administrative, marketing, and client coordination tasks in a fast-paced office environment. Maintained organized records and coordinated with healthcare partners regarding hospitalization plans and group account requirements.
Our Lady of Caysasay Medical Center, full_time
Aug 2015 to Dec 2016
I was responsible for supporting and implementing marketing initiatives aimed at promoting hospital services, medical programs, and health campaigns. I developed and coordinated promotional materials for various departments and assisted in organizing health awareness campaigns, patient engagement programs, and community outreach activities. I also supported the hospital’s digital presence by assisting with social media updates, content creation, and internal communications to ensure consistent branding and messaging. In addition, I worked closely with medical and administrative teams to gather accurate information for marketing materials and ensure compliance with healthcare regulations and standards. I used tools such as Microsoft Excel for tracking campaign performance, Google Workspace for documentation and coordination, Canva for designing marketing materials, and social media platforms for content publishing and engagement. Through my contributions, I helped improve campaign organization, strengthen patient engagement efforts, and enhance the hospital’s visibility within the community.