Client Support Officer | Quipper Philippines Inc
Camarines Sur
Client Support and Customer Experience professional with a strong background in EdTech, BPO operations, and training delivery. Experienced in managing client relationships, supporting digital platforms, and conducting stakeholder trainings aligned with organizational and government standards. Recognized for strong communication skills, problem-solving ability, and delivering high-quality service in fast-paced environments.
Quipper Philippines Inc., full_time
Apr 2025 to Present
Managed client relationships with partner schools, ensuring successful adoption and utilization of the LMS platform. Delivered structured training sessions to teachers, administrators, and school leaders on platform functionality and DepEd-aligned updates. Provided on-site and remote technical support, resolving system issues to maintain operational continuity. Coordinated with stakeholders to identify institutional needs and recommend relevant programs and solutions. Monitored platform usage and performance, contributing to improved user engagement and satisfaction.
Quantrics Enterprises Inc., full_time
Apr 2023 to Jan 2024
Supported sales operations by accurately processing customer orders for a Canada-based account. Maintained data integrity by reviewing and validating order entries, reducing duplication and errors. Assisted in providing service availability information to support customer decision-making. Handled customer inquiries and service concerns with a focus on resolution and customer satisfaction. Recommended appropriate service options based on customer needs and account status.