Customer Service Representative | Social Media Manager
Camarines Sur
Hi! I’m Gellica Barnuevo, a dedicated customer service professional with experience in phone, chat, and email support, as well as retail management and administrative support. In my previous role at Quantrics, I handled 50+ customer interactions daily, resolving complex concerns, processing orders and returns, providing technical support, and assisting international customers while maintaining quality and customer satisfaction standards. I also have management experience, where I handled daily operations, inventory, sales reports, purchasing, and customer concerns. My strengths are communication, problem-solving, attention to detail, and staying organized in fast-paced environments. I’m also skilled in CRM systems, ticketing systems, Google Workspace, Microsoft Office, Excel, data entry, calendar management, and appointment scheduling. What sets me apart is that I bring both customer service and management experience. I understand how to communicate with customers professionally while also keeping business operations organized and efficient. I’m reliable, adaptable, and committed to providing excellent support that helps both clients and businesses succeed.
Quantrics Inc, full_time
Aug 2024 to Mar 2026