Chief of Staff, Vice President of Operations
Cebu, Cebu City, Philippines
Results driven Chief of Staff and VP of HR & Operations with over 15 years of leadership experience scaling global operations, building high performing teams, and driving organizational transformation across fast growing industries. Recognized for bridging strategic vision with tactical execution, I specialize in transforming administrative and HR functions into proactive revenue drivers and strategic growth partners. Scaling & Retention: partnered directly with the CEO to scale employee headcount from 100 to 500 while expanding client contracts from 200+ to 700+. Spearheaded progressive hiring processes and culture initiatives that slashed annual turnover from 12% to under 5%. Operational Excellence & Process Optimization: Lean Six Sigma Greenbelt certified. Redesigned onboarding workflows to cut new hire ramp up time by 20% and designed targeted leadership training that boosted internal promotions by 40%. Global Operations & Workforce Management: Formerly directed 300+ contact center staff at WorldRemit, consistently exceeding client SLAs and internal KPIs through data driven workforce planning, 24/7 shift optimization, and GROW coaching frameworks. Technology & Systems Integration: Proficient across advanced operational platforms (Salesforce, HubSpot, Amazon Seller Central, PowerBI, Zendesk, Slack, Zapier, Airtable) to automate cross-departmental workflows and leverage data analytics for bottleneck resolution. I lead with a people first mindset grounded in fiscal responsibility and measurable outcomes. Whether building scalable HR systems during rapid hypergrowth or streamlining international contact center operations, my focus remains on nurturing high engagement workplace cultures that attract, retain, and develop top tier talent.