AIRBNB SUPPORT | STR Operations Manager | Property Management
Isabela, Naguilian, Philippines
Guest Relations Manager | Airbnb & STR Project Management | Co-host | 7+ Years Customer Service & Hospitality Heya! I’m Honey 👋🏻 I’ve been working in Airbnb and short-term rental property management for 4+ years, mainly handling guest support and the day-to-day operations behind the scenes. Over the years, I’ve worked on pretty much a little bit of everything 😂 — guest messages and concerns, bookings, cancellations, calendars, listing updates, cleaner & maintenance coordination, Airbnb disputes and damage claims, property onboarding/offboarding, SOPs, and more. 🏠 What I can help with: • Guest communication & support • Airbnb / VRBO / Booking. com & other OTAs management • Bookings, cancellations & calendar updates • Listing updates, pricing & availability • Cleaner, maintenance & vendor coordination • Airbnb disputes, damage claims & payment concerns • Property onboarding & offboarding • SOPs, admin work & process improvement • Bookkeeping, invoicing & payment tracking • Team support, training & feedback I’ve also supported and trained guest support team members and helped with some tax-reporting and accounting-related tasks. 🛠️ Tools I’ve worked with: Hostaway, Guesty, Hospitable, Breezeway, Turno, Notion, Slack, SuiteOp, QuickBooks, Stripe, Claude, Conduit, Asana, Quo, and more. I also have previous experience as an Airbnb Superhost Support Ambassador, so I’m familiar with Airbnb’s policies and support processes from the platform side too. I’m pretty organized and detail-oriented (maybe a little OC sometimes 😂), and I’m the type of person who likes to figure things out and get things done instead of waiting to be told every step. If you need someone who can help with guest support, property operations, admin tasks, or those random things that come up when managing an Airbnb, feel free to reach out. I’d be happy to chat! 😊