Virtual Assistant E-commerce Operations Professional
Leyte
- E-Commerce Operations & Storefront Management: Experienced in handling backend tasks on Shopify and TikTok Shop, from product listings and catalog updates to promotional push notifications. - Streamlining & Quality Control: Focused on reducing friction and ensuring consistency—such as building shared FAQ reference documents for creator outreach and creating QC checklists for technical reporting. - Customer Support & Communications: Skilled in managing day-to-day customer interactions and creator relations using tools like Gorgias and collaborative team frameworks. - Tools & Tech Stack: Comfortable navigating remote platforms like Google Workspace, Notion, Slack, Monday.com, Canva, and CapCut to integrate smoothly into existing workflows. - Continuous Learner: Actively expanding my professional skill set into financial tracking and bookkeeping principles with QuickBooks. - Work Style & Reliability: Detail-oriented and proactive, with a strong emphasis on clear communication, dependability, and making day-to-day operations run smoothly.
The Inspection House, full_time
Apr 2023 to Feb 2025
Edited and organized inspection videos using VEED and Vimeo, ensuring timely delivery of client-ready content and reports. Processed and formatted inspection reports using PDFfiller, maintaining accuracy and organized documentation workflows. Managed administrative support tasks including scheduling, email coordination, report distribution, and digital file organization. Maintained organized records and streamlined operational processes to support efficient day-to-day team operations.
Truly , full_time
Sep 2020 to Jan 2026
Managed Shopify product uploads, bundle setup, pricing updates, and backend organization for ongoing product launches and campaigns across multiple sales channels. Maintained Google Sheets trackers for TikTok Shop operations, product updates, creator coordination, and sales reporting, ensuring organized and accurate workflow management. Coordinated creator communication and content-related tasks for social media campaigns, maintaining timely follow-ups and organized outreach systems. Scheduled and supported Instagram and TikTok content operations, including short-form video editing assistance for Reels and TikTok content. Handled customer support and operational communication through Gorgias, managing multiple conversations while maintaining professional and timely responses. Assisted with blog formatting, push notification scheduling, and campaign-related administrative tasks to support ongoing marketing initiatives. Organized digital assets, reports, and operational files using Google Workspace, Dropbox, Slack, and project management platforms such as Monday.com and Notion. Supported TikTok Shop backend operations and monitored product-related updates to ensure smooth coordination between marketing and operations workflows.
Globe Telecom, full_time
Jun 2017 to May 2018
Assisted walk-in customers by providing product information and support in a fast-paced retail environment. Monitored inventory availability and communicated product updates to customers to improve service efficiency. Supported daily retail operations while maintaining organized product and customer service processes.