SAP Technology Consultant
Metro Manila
Dedicated and results-driven SAP Technology Consultant with over 7 years of total IT experience, including nearly 5 years at DXC Technology. Specializing in SAP Solution Manager (SolMan) administration, Business Process Monitoring, landscape management, and ITIL Problem Management, I help global clients streamline their application governance, alerting ecosystems, and system integrations. Key Strengths & Expertise: SAP & Enterprise Solutions: Expert in SolMan administration, Solution Documentation (SOLDOC), and configuring automated background alerting for interfaces, business processes, and RFC connections. Integration & Technical Support: Proficient in SAP interface technology (IDoc), Linux/Unix system analysis, UC4 Workload Automation, and ServiceNow incident routing. Project Management & Collaboration: Proven track record of working with cross-functional, international teams across complex AMS projects (such as the Vaillant Group AMS Project) to ensure high service level agreements and robust system reliability.
DXC Technology, full_time
Dec 2021 to Present
• Spearheaded Application Governance Modernization for general users and application managers. • Conducted system audits across service owner applications to guarantee accurate mapping and linking to enterprise solutions. • Maintained complete data integrity for MEGA applications, ensuring compliance with global enterprise IT governance frameworks. • Managed active and reactive SolMan jobs, conducting routine manual checks and monitoring SolMan jobs in GTP. • Monitored Problem record statuses and provided dedicated ALM on-call support during holidays and critical operations. • Consolidated data extracts and prepared performance/status presentations for executive customer calls. • Ensured high service level agreement (SLA) compliance and resolved event notification alerts and failed system jobs. • Configured, automated, and safeguarded the SAP Solution Manager (SolMan) application governance and alerting ecosystem. • Set up and managed dedicated Operations Branches, created Logical Component Groups in LMDB, and mapped technical development and production systems. • Structured folders, scenarios, processes, and steps within Solution Documentation (SOLDOC) as the baseline for monitoring. • Designed and activated automated background alerting across Interface & Business Processes (ERP), Process Chains (BW), and RFC connections (BPM). • Configured specialized alerting rules for custom IDoc error subjects and maintained data mappings via SM30 tables to route SolMan alerts directly into ServiceNow Incidents. • Extracted runtime IDs from Directory Browser and maintained active monitoring masterfiles on Confluence for client transparency.
DFI Retail Group, full_time
May 2019 to Dec 2021
• Executed scheduled daily, weekly, monthly, and ad-hoc job routines in accordance with enterprise job sheets. • Performed Unix/Linux and UC4 Workload Automation job recoveries and system troubleshooting. • Monitored SAP IDoc interface traffic, system performance, and Azure environment metrics. • Managed backup tape management, labeling, and status verification to support disaster recovery protocols.