Customer Support Representative | Sales Representative | VA
Metro Manila, Muntinlupa, Philippines
My name is Shem Laureta, and I am a 25-year-old professional currently based in the Philippines. I am writing to tell you that I would be interested in the job as I believe that my experience in sales, customer service, management, and virtual assistance have taught me the necessary skills to be a productive member of your team. My first job was in a solar power company as a Sales Representative where I promote renewable energy solutions and make calls to potential customers to explain the benefits that solar energy offers. I also made site appointments whereby installers were informed of the required information to examine project requirements before installation. Afterward, I worked as an Associate at a wellness company, where I talk with the clients, advertising the company’s products, and support the clients by giving personalized solution for their needs. My time here strengthened my relationship building abilities, and my desire to provide quality service. In addition, I was also a Manager and Waiter in a gastropub, where I managed the staff, daily tasks, and gave a comfortable experience with clients. This position further helped me improve my leadership, multitasking, and problem-solving skills. And to expand my career into remote work, I enrolled in a Virtual Assistant course as I needed to have practical skills in managing emails, data entry, and office work to expand my career to remote work. This training allowed me to be more organized, flexible, and self-assured in the ability to work with a range of tasks and professional communications.
Mancave Gastropub, full_time
Jan 2023 to Dec 2023
Delivered excellent customer service in a fast-paced dining environment, engaging with customers daily to ensure satisfaction and repeat business, build strong relationships with regular guests while collaborating with team members to optimize service flow and support a high-volume sales environment.
USANA Health Sciences, freelance
Mar 2019 to Aug 2019
Promoted and sold health and wellness products in a competitive market, engaging with clients daily to provide personalized solutions and ensure satisfaction, built relationships with repeat customers while mentoring new associates to strengthen team performance and support consistent sales growth.
Sun Solar, full_time
Jan 2018 to Dec 2019
Reaching out to potential customers by presenting products and services. Consistently engaging with clients to understand their needs and deliver tailored solutions. Built strong, long-term relationships with customers, contributing to repeat business and referrals.