Virtual Assistant
Cavite, Tagaytay, Philippines
In my previous roles as a Customer Service Representative, I consistently delivered exceptional service by resolving concerns efficiently, providing clear product information, and maintaining accurate records. I also gained valuable experience handling service activations, patient education, and proactive outreach. These roles strengthened my ability to work in fast-paced environments while maintaining quality and empathy. Beyond customer service, I expanded my skills in recruitment and property management. As a Senior Recruiter at PSG Global Solutions, I managed sourcing, interviews, and candidate pipelines with attention to detail and strong judgment. Most recently, in my property management role at Pinnacle Management, I supervised a team of 16 agents, oversaw payroll and hiring, coordinated tenant communications, and ensured efficient workflows using platforms like Yardi. This experience enhanced my leadership, problem-solving, and operational management capabilities.
Startek, full_time
Mar 2019 to Jul 2021
•Provided attentive and empathetic support by actively listening to customer needs and resolving concerns efficiently. •Delivered clear, accurate information about products and services, enhancing customer satisfaction and trust. •Processed new line activations and account additions for customers in a fast-paced retail environment. •Activated customer accounts and ensured proper setup for immediate service use. •Maintained detailed records of customer inquiries, issues, and resolutions for future reference. •Conducted training workshops and provided one-on-one mentorship to enhance team capabilities.