Executive Assistance, Customer Support, Admin Assistant
Metro Manila, Parañaque, PH
With over 20 years of professional experience, I have developed a diverse career spanning Customer Experience, Healthcare, Insurance, Financial Services, E-commerce, Real Estate, Construction, Technical Support, Operations, Sales, Recruitment, and Business Management. My experience includes customer service, team leadership, recruitment, project management, executive and administrative support, quality assurance, employee mentoring, sales management, and business operations. I have worked with both local and international organizations, supporting customers through Voice, Chat, SMS, and Email, while also leading teams, monitoring performance, resolving escalations, and improving operational processes. Most recently, I expanded my professional expertise into Insurance, AI Automation, Data Annotation, AI-assisted workflows, and Digital Operations, including experience with AXA Secure GPT and Microsoft 365 Copilot.
Simple.biz & Hogan Smith Law, freelance
Aug 2026 to Present
-calling warm leads, booking appointments -receiving calls from claimants for filing appeals and claims -coordinating appeals and claims with SSA -cascading claims and appeals to monetize and set court cases for disability claims and appeals. -delivering results to claimants as soon as appeals and claims are approved or denied
axa philippines, freelance
Jul 2026 to Present
Lead, recruit, and coach financial advisors while developing a productive team focused on achieving sales objectives, expanding insurance portfolios, and maintaining regulatory compliance. Core Responsibilities Recruit potential Financial Advisors through interviews, training, and team-building activities. Coach and guide advisors through joint fieldwork, client meetings, workshops, and performance reviews. Monitor KPIs and implement strategic plans to achieve unit sales quotas. Develop and maintain life and general insurance portfolios. Ensure adherence to company standards, data privacy requirements, and Insurance Commission regulations. Lead team development and performance management. Operate in a freelance, work-from-home environment.
Genpact, full_time
Mar 2026 to Jun 2026
-Answer inbound or outbound inquiries via phone, chat, or email regarding online banking, savings accounts, credit cards, fund transfers, loans, mortgages, and retention. ( Fintech account: AMP Banking) -Help clients troubleshoot online banking login issues, password resets, locked accounts, and disputed transactions.Transaction -Accurately process basic financial requests, check statuses, and record notes in multiple banking systems. -Follow strict bank privacy policies, data protection rules, and fraud prevention guidelines
chatmore, freelance
Mar 2026 to Present
Managed multiple customer chats simultaneously. Recruit new hires on chat protocols and sales methods. Prepared daily sales and performance reports. Provided client-based chat support.
rooftop independent contractors, freelance
Jan 2026 to Mar 2026
Contacted and qualified homeowners. Generated qualified prospects. Scheduled roofing inspection appointments. Maintained appointment quality standards. Worked in a fast-paced remote environment.
freelance, freelance
Nov 2025 to Jan 2026
Managed content publishing and scheduling. Handled community engagement and customer interactions. Conducted social listening and competitor monitoring. Created graphics, captions, and short-form video content. Managed content calendars. Monitored analytics and prepared performance reports. Adjusted strategies and optimized campaigns.
dmci homes, freelance
May 2025 to Nov 2025
Consulted with clients regarding property and investment opportunities. Conducted market research and property analysis. Created and maintained property listings. Conducted property viewings. Maintained client relationships. Generated leads through networking and referrals. Maintained professional ethics and client confidentiality.
keep, freelance
Nov 2024 to May 2025
Managed multiple customer chats simultaneously. Mentored new hires on chat protocols and sales methods. Coordinated with team members regarding chat handling practices. Prepared daily sales and performance reports. Provided client-based chat support.
carelon global solutions, full_time
Oct 2024 to Mar 2026
Assisted Anthem Blue Cross Blue Shield members with healthcare and medical insurance concerns. Coordinated member appointments, medical measures, provider communication, and transportation services. Supported members with claims, grievances, prior authorizations, payments, CPT, ICD, and CMS-1500 knowledge. Maintained HIPAA guidelines and HEDIS measures. Assisted colleagues with complex calls and customer concerns. Shadowed trainers and assisted in training future employees. Mentored as Team Quality Assurance and Team Subject Matter Expert.
telus international, full_time
Dec 2023 to Jul 2024
Managed client concerns through Voice, Chat/SMS, and Email. Coordinated with photographers across the United States using Slack. Provided account creation assistance and minor technical support. Analyzed customer information and order details. Supported clients with product and service-related concerns.
sychrony, full_time
Dec 2023 to Dec 2024
Reviewed customer accounts and analyzed account information. Assisted with promotions, account concerns, and customer complaints. Coordinated with Collections, Fraud, Payment Solutions, and Technical Support. Provided technical troubleshooting and account walkthroughs. Assisted customers with website and mobile application concerns.
Texting Factory, freelance
Jun 2022 to Jul 2023
Provided client-based chat support while managing multiple customer conversations and maintaining customer satisfaction.
Teleperformance, full_time
Jan 2022 to Dec 2022
Reviewed support tickets exceeding client SLAs. Handled social media feedback cases and escalations. Coordinated with Finance, Transport, Quality, and Risk Assessment teams. Provided Voice, Email, and Chat Support. Assisted customers with product, logistics, delivery, and promotional concerns. Provided application troubleshooting. Supported agents with calls and chats. Monitored team call and chat adherence. Performed quality assessments and reported trends and escalations to management.
TaskUs, full_time
Dec 2021 to May 2022
Assisted drivers with delivery and restaurant-related concerns. Coordinated between drivers, customers, and restaurants. Assisted agents with escalations and customer concerns. Supported queue requests requiring additional assistance.
AM ARIAS & SONS CONSTRUCTION CO, full_time
Jul 2011 to Dec 2022
Oversaw construction, renovation, and build-and-sell projects. Managed payroll and financial operations. Handled Human Resources and recruitment. Managed employee time and attendance. Performed bookkeeping and office documentation. Managed project bills of materials. Conducted site visits and assisted clients during property open houses.
Alorica, full_time
Jul 2010 to May 2011
Handled customer calls from the United States regarding domestic and international travel. Assisted customers with flight reservations. Processed bookings using frequent flyer miles.
Aqua Serv & Labada Rosa, full_time
Jan 2008 to Sep 2021
Managed daily business operations. Monitored sales and inventory. Handled Human Resources and recruitment. Managed payroll and financial administration. Maintained business records and bookkeeping. Coordinated deliveries. Directed overall business operations.
COGURO TRADING, full_time
May 2006 to Dec 2007
Assisted with schedules, tasks, and communications. Organized client payments and performed data entry. Maintained company records and files. Conducted research and provided administrative support.
DISH NETWORK, full_time
Aug 2005 to May 2006
Handled customer inquiries. Assisted customers with television-related technical concerns. Supported basic financial account inquiries.
ACS, full_time
Jan 2005 to Aug 2006
Handled customer inquiries. Assisted with technical concerns. Supported basic financial account concerns.