Experienced Customer Service | Virtual Assistant
Albay
Customer service professional with 10+ years of experience helping companies deliver fast, reliable, and friendly support across phone, email, and chat channels.
Stellar Digital Solutions, full_time
Jan 2022 to Sep 2026
• Handled inbound and outbound customer inquiries via phone, email, and chat to ensure timely and effective support. • Worked with operations and logistics teams to resolve order, delivery, and billing issues. • Documented customer interactions accurately and updated internal systems.
Ripple Match, full_time
Sep 2020 to Sep 2021
• Assisted online shoppers with orders, product details, and returns. • Processed replacements, refunds, and store credits according to company policy. • Worked with warehouse teams to address shipment delays and errors.
Clean Power Co., full_time
Mar 2018 to Apr 2021
Provided Tier 1 and Tier 2 support for international clients in retail and telecom sectors. • Logged detailed call notes and improved documentation accuracy. • Escalated technical and account-related issues to higher support levels.
C3, full_time
Mar 2017 to Jan 2018
Explained billing details to customers for improved understanding of charges. • Managed telco account details and processed payments to ensure accurate billing. • Upgrading/Right-sizing phone service package. • Basic to intermediate troubleshooting.
SPI, full_time
Jan 2016 to Jan 2017
Troubleshoot technical issues for customers, resolving problems and ensuring service continuity. • Explained billing details to customers, clarifying charges and improving understanding. • Ensured timely processing of payments for customer accounts, enhancing customer satisfaction. • Upgrading/Right-sizing TV package.