Customer Support Specialist | E-commerce & Shopify VA
Rizal, Antipolo, Philippines
I have 11 years of experience in customer support and backend operations. I specialize in email and chat support, order processing, ticket management, data entry, and administrative tasks. I am detail-oriented, dependable, and committed to providing excellent customer experiences. I am also trained in Shopify and e-commerce operations, including product listings, inventory updates, and order management. I am eager to help businesses improve efficiency and customer satisfaction.
TaskUs, full_time
Aug 2016 to Sep 2025
- Handled 60–100+ daily customer inquiries via email and chat - Resolved customer concerns and complaints professionally while maintaining brand tone - Maintained 95%+ QA accuracy and professional brand tone - Documented customer cases and updated CRM tickets with detailed notes for team visibility - Performed data entry and account updates with strong attention to detail - Reviewed customer information for verification (KYC) and flagged suspicious or fraudulent activity - Followed security and compliance procedures when handling sensitive customer data - Worked across multiple client accounts and support processes
Teleperformance, full_time
Mar 2015 to Jul 2016
- Assisted customers with internet and device troubleshooting - Guided users through step-by-step solutions - Created tickets and documented cases
Tech Mahindra, contract
Sep 2014 to Jan 2015
- Handled customer inquiries and account requests in a high-volume support environment.