Arlene B.

Senior Virtual Assistant / Development Operations / Customer Service

Bulacan, Marilao, Philippines

Overview

I bring extensive experience in handling full intake operations for a Social Security and Veterans Disability firm. Throughout my time with my previous company, I was promoted multiple times and eventually served as Senior Manager, where I wore several hats. My responsibilities included managing all incoming calls and chats, leading the Inside Sales Team, conducting discovery calls through closing and overseeing both Business Development and Client Experience. I also supported the CEO as an Executive Virtual Assistant and assisted various departments such as marketing, operations and administration, contributing to overall efficiency and growth.

Skills and Tools

• Customer Onboarding
• Customer Retention
• Customer Success
• Customer Support
• B2B Sales
• Inside Sales
• Phone Sales
• Inbound Sales
• Sales Closing
• Account Management
• Executive Assistant

Work History

• Senior Manager

  Sales OverDrive LLC, freelance

  Mar 2018 to Nov 2025

  My responsibilities included managing all incoming calls and chats, leading the Inside Sales Team, conducting discovery calls through closing and overseeing both Business Development and Client Experience. I also supported the CEO as an Executive Virtual Assistant and assisted various departments such as marketing, operations and administration