Customer Support Specialist | Chat Voice Support
Davao del Sur
I’m a customer support specialist with nearly 3 years of experience handling high-volume inquiries for a Walmart account. I assist customers with order tracking, refunds, and general concerns through chat and voice while maintaining fast response times and customer satisfaction. I’m skilled in clear communication, problem-solving, and handling multiple conversations in fast-paced environments. I focus on providing a positive and professional customer experience by being patient, attentive, and solution-oriented. I’m also willing to learn tools like Shopify and email support systems quickly as needed.
iQor, full_time
Oct 2023 to Present
Handled high-volume customer inquiries via chat and voice for a Walmart account. Assisted with order tracking, refunds, and customer concerns while maintaining fast response times and customer satisfaction.