KYC / Fraud Analyst | Back Office Specialist | Chat Email Support
Rizal
Core Expertise: Compliance & Risk: KYC Analysis, Fraud Prevention, Risk Assessment, Customer Due Diligence Operations & Support: Digital Support (Chat/Email), Financial Resolutions (Billing/Refunds), Collections, Back-Office Administration Technical Skills: CRM Systems (Salesforce), Google Workspace, Microsoft Office Suite, Typing (50+ WPM)
LizardBear Tasking, Inc. (TaskUs, full_time
Jun 2025 to Aug 2026
Conducted customer due diligence and identity verification to ensure compliance with regulatory requirements and internal policies related to anti-money laundering (AML) and financial crime prevention. Managed to examine 60+ cases daily. Applies risk assessment against fraud, ensuring compliance. Prepares concise and accurate justifications to support review outcomes.
Hexaware Technologies Ltd, full_time
Apr 2022 to Jun 2025
Handled an average of 70+ guests' inquiries daily via chat and email regarding park information (including ticket/pass pricing and park policies/schedules). Provided financial-related support (account cancellations, billing, and payment/refund processing) regarding purchases, orders, and memberships for an American amusement park company.
ProbeGroup Philippines Inc., full_time
Oct 2021 to Apr 2022
Provided support to customers via chat regarding financial matters, including billing inquiries, past-due balance resolution, and payment extension/arrangement setup, for an Australian telecommunications company.
Transcom Worldwide (Philippines), Inc, full_time
Nov 2020 to Feb 2021
Assisted customers with inquiries and concerns related to billing, payment disputes, product offers and packages for a British telecommunications company.