Virtual Assistant | 8+ years of Customer Support and Admin Assistance
Pangasinan
I’m Ivan, a Virtual Assistant and customer support professional with experience in administrative support, healthcare operations, customer service, billing and collections, CRM management, and client communication. I’ve worked with hospitals, medical practices, and clinics across the US, including my previous role as a Credit and Collection Specialist where I successfully collected over $650,000 in outstanding debt from more than a thousand hospitals and practices. I also handled billing inquiries, invoices, account information, and communication with different departments. As a Virtual Assistant, I’ve handled email and calendar management, scheduling, data entry, document formatting, file organization, outreach, and Canva-based graphic design. I’m comfortable working with tools such as Google Workspace, Microsoft 365, HubSpot, Zendesk, Kustomer, Monday.com, Slack, QuickBooks Online, Amazon Seller Central, Canva, CapCut, and Meta Business Suite. I’m a quick learner, adaptable, and comfortable handling tasks independently while keeping communication clear and organized. My customer service background also taught me how to deal with different types of clients professionally and efficiently.
CompuGroup Medical, full_time
Jan 2022 to Oct 2026
- Managed collection activities for hospitals, clinics, and medical practices. - Conducted outbound calls and email follow-ups to collect outstanding balances and resolve overdue accounts. - Researched and verified customer contact information to ensure effective communication with billing and finance departments. - Prepared and sent invoices, account statements, payment links, and supporting billing documentation. - Coordinated with clients and internal teams to resolve billing discrepancies, clarify charges, and facilitate payments. - Maintained accurate collection records and monitored outstanding balances to ensure timely follow-ups. - Handled sensitive financial conversations professionally while building positive relationships with healthcare providers. - Successfully collected over **$650,000 from more than 1,000 hospital and medical practice accounts** through consistent follow-ups, clear communication, and effective collection strategies. - Created graphic designs via Canva for marketing, promotional and social media purposes - Managed email and inbox, calendar, and scheduling - Managed CRMs, tracking interactions with clients, and created daily reports - Helped in adhoc tasks
TeleTech, full_time
Mar 2018 to Dec 2021
**Customer Service Representative – T-Mobile** - Handled high-volume inbound calls, assisting customers with billing inquiries, account management, service concerns, and technical support. - Explained billing statements, charges, payment options, and mobile data plans to help customers understand their accounts. - Assisted customers with resolving billing disputes, payment concerns, and service-related issues while maintaining customer satisfaction. - Promoted relevant mobile plans, upgrades, and additional services to meet customer needs and support sales goals. - Provided troubleshooting assistance for mobile devices, network connectivity, and service-related problems. - Maintained accurate customer records and account information while following company policies and procedures. - Delivered professional and efficient customer service in a fast-paced environment while meeting performance and quality targets. - Recognized for strong customer satisfaction performance and the ability to handle challenging situations effectively.