Healthcare CSR Virtual Assistant
Cebu
Hi, I'm Apple Jane, a Virtual Assistant with a unique combination of healthcare billing experience, executive-level administrative support, and a Civil Engineering background that sets me apart from most VAs. I bring around 3 years of combined experience in customer service, insurance billing, and virtual assistance. As a Healthcare Customer Service Representative, I processed insurance claims, verified eligibility, and resolved billing discrepancies using platforms like Availity, while managing patient-facing communication with accuracy and empathy. As an Executive VA supporting real estate operations, I served as the direct point of contact for onshore managers and business partners, handling appointment setting, calendar management, lead generation, procurement, research, and document processing independently. My Civil Engineering background adds another layer most VAs don't have, I understand construction terminology, quantity estimation, and technical documentation, which makes me a strong fit for clients in construction, home services, or property-related industries. What sets me apart is my ability to take ownership of tasks without needing constant supervision. I build my own tracking systems to stay organized, follow through on outstanding items proactively, and communicate clearly with clients, vendors, and stakeholders across multiple priorities at once. I'm reliable, detail-oriented, and adaptable, comfortable learning new CRM and scheduling systems quickly, and genuinely committed to making my clients' operations run smoother.