IT Technical Support Virtual Assistant | Admin Help Desk
Cavite, Trece Martires, Philippines
I am a reliable IT Technical Support and Virtual Assistant with 3 years of hands-on experience in technical support and 2 years in administrative and data management work. I specialize in troubleshooting hardware and software issues, assisting end users, managing documentation, and keeping operations organized and efficient. I bring strong problem-solving skills, attention to detail, and clear communication when working with clients and teams. I am experienced in Windows environments, Microsoft Office/365, ticket handling, user support, and day-to-day administrative tasks such as data entry, scheduling, and records management. Clients value me for being responsive, organized, and solution-focused. Whether it’s resolving technical concerns or supporting business operations, I aim to deliver dependable service that improves workflow and productivity. I am always eager to learn new tools, adapt to different work environments, and contribute positively to every project.
Athena, full_time
Feb 2024 to Jul 2026
Managed data entry, document organization, email coordination, and record keeping with high accuracy. Supported scheduling, file management, and administrative workflows while maintaining confidentiality and efficiency.
Philippine Savings Bank , full_time
Jan 2023 to Jun 2025
Provided end-user technical assistance for hardware, software, and Windows systems. Troubleshot desktops, laptops, and peripherals, performed software installation and updates, and supported Microsoft 365 applications. Assisted users remotely, handled ticket requests, and ensured smooth day-to-day IT operations.