Customer Service Representative
Negros Oriental
A dedicated and customer-focused professional with almost 2 years of experience in the BPO industry, specializing in customer service and client support. Skilled in handling inbound calls, resolving customer concerns efficiently, and delivering high-quality service while maintaining professionalism and empathy. Known for strong communication skills, adaptability, and the ability to build positive relationships with customers and team members. Experienced in maintaining performance metrics such as customer satisfaction and call efficiency while working in fast-paced environments. A motivated and hardworking individual who is eager to continuously learn, grow professionally, and contribute positively to the success of the organization.
Qualfon, full_time
Jul 2024 to Jun 2025
Handled customer inquiries and concerns through professional phone communication. Earned positive feedback through empathetic communication and problem solving abilities.