Experienced Customer Support Professional
Rizal
Highly motivated and experienced customer support professional, skilled in resolving customer inquiries, providing assistance, and ensuring customer satisfaction. Skilled at communication, problem-solving, and working in fast-paced environments. Seeking a challenging role where I can utilize my skills and experience to contribute to the success of the organization.
Help Flow, full_time
Sep 2023 to Jan 2025
Accounts: PlugTech (gadgets e-commerce) and Mash (liquor e-commerce) Industry: E-commerce Support / Technology Customer Service • Provided email and chat support to customers, resolving inquiries related to online orders. • Maintained detailed and accurate records of customer interactions and resolutions. • Collaborated with team members to ensure efficient and effective customer service delivery. Platforms utilized: Gorgias, Intercom, Shopify, LastPass, Workday, Asana and Slack.
Concentrix, Quezon City, full_time
Jun 2020 to Jan 2023
Account: Apple Industry: Technology / E-commerce Customer Support • Provided chat-based support to Apple customers, resolving inquiries related to online orders. • Achieved a 90% average customer satisfaction rating. • Maintained detailed and accurate records of customer interactions and resolutions. • Collaborated with team members to ensure efficient and effective customer service delivery. Platforms utilized: Toolkit, Prism, LastPass and WebEx.
Day Trading Academy Philippines, BGC, full_time
Jun 2019 to Nov 2019
Industry: Education (Forex Training) • Called leads and scheduled them for trading workshops (Outbound). • Sent email and SMS reminders regarding upcoming events. • Captured guest details via email and phone. • Offered advanced courses to delegates. Platforms utilized: Google spreadsheet and soft phone.
LTT Smartchart Consulting Inc., full_time
May 2015 to Feb 2019
Industry: Education (Forex Training) • Called leads and scheduled them for Forex workshops (Outbound). • Sent email reminders regarding upcoming events. • Captured guest details via email and phone. Platforms utilized: Salesforce and X-lite soft phone.
Sutherland Global Services, full_time
Apr 2013 to Apr 2015
Industry: Technology Customer Support • Answered incoming calls regarding warranty claims (Inbound). • Troubleshooted laptop and desktop issues. • Offer extended warranties. Platforms utilized: CRM and Avaya hard phone.
Convergys, full_time
Oct 2010 to Mar 2013
Account: AT&T High Speed Internet Industry: Technical Support • Answered incoming calls regarding internet issues (Inbound). • Followed workflow tool for scripts and troubleshooting. • Scheduled technician appointments. Platforms utilized: CRM, iWFT and Avaya hard phone.