Customer Support Lead Generation Specialist
Metro Manila, Muntinlupa, Philippines
10 Years of Excellence in Customer Support, Lead Generation, and Administrative Operations. 🚀 ​I am a results-driven professional with a decade of experience in high-standard environments, including 7 years with Toyota and 3+ years supporting the AU/NZ market (Mettler-Toledo). I specialize in bridging the gap between customer inquiries and revenue growth, having generated 500+ qualified leads and contributed to over AUD 700k in sales. ​My expertise lies in navigating complex CRM systems like SAP, managing professional email workflows, and streamlining appointment coordination. With a background in Mass Communication, I pride myself on my ability to communicate effectively with international clients, resolve concerns with precision, and maintain premium brand standards. ​Core Expertise: ​Lead Generation: Top 5 Lead-to-Order Conversion (2023). ​Customer Support: Expert in phone, email, and chat resolution for global markets. ​Administrative Operations: Appointment coordination, KPI reporting, and database management. ​Market Specialist: Experience in the AU/NZ market and automotive industry. ​Technical Toolkit: ​CRM: SAP CRM ​Communication: Microsoft Outlook, SMS/Phone Support, Professional Email Management ​Data & Admin: Microsoft Excel, KPI Tracking, Documentation ​I am passionate about helping businesses scale through reliability and world-class service. Whether it’s managing high-value leads or organizing administrative workflows, I am ready to bring my 10 years of expertise to your team.
Mettler Toledo Philippines, full_time
Oct 2023 to Dec 2026
Market Expertise: Managed high-volume professional correspondence and lead generation for the Australian and New Zealand (AU/NZ) markets. • ​Sales Impact: Successfully generated 500+ leads (250+ opportunities), contributing to over AUD 600k in sales. • ​Data Administration: Expertly utilized SAP CRM to maintain data integrity, verify customer records, and update lead status for seamless sales transitions. • ​Reporting: Monitored KPI performance and provided weekly updates to the AU Marketing Manager on conversion rates. • ​Award: Ranked Top 5 in Lead-to-Order Conversion (2023). ​
Toyota Alabang Inc., full_time
May 2015 to Sep 2023
Strategic Appointment Setting: Orchestrated daily service schedules by managing outbound calls and digital inquiries for a high-traffic automotive branch. • ​Client Retention: Proactively monitored customer service cycles to re-engage past clients, significantly increasing "show-up" rates through diligent follow-ups. • ​Administrative Operations: Maintained meticulous records of client interactions and service history, ensuring 100% data accuracy in internal systems. • ​Performance Tracking: Prepared monthly reports on appointment conversion and customer feedback for management review.