Customer Support Specialist
Batangas
Hi! I’m a Customer Support Specialist with 5 years of experience delivering excellent customer service and supporting business operations. My background includes e-commerce support, email management, order fulfillment, inventory tracking, logistics coordination, and administrative tasks. I’m highly organized, detail-oriented, and committed to keeping workflows efficient and customers satisfied. I have experience handling inquiries, resolving issues, coordinating with suppliers, monitoring orders, and ensuring smooth day-to-day operations. What sets me apart is my strong work ethic, adaptability, and ability to stay organized in fast-paced environments while maintaining accuracy and professionalism. I’m always eager to learn, communicate effectively, and contribute to helping businesses grow. I’d love the opportunity to support your business and become a reliable extension of your team.
Scepter Marketing LLC, full_time
Jun 2021 to Dec 2025
Managed e-commerce operations by providing customer support, processing orders, and coordinating with suppliers across multiple platforms. Maintained 99% order accuracy through shipment tracking and proactive issue resolution while reducing refunds and cancellations. Conducted product sourcing and profitability analysis to identify high-performing items, handled returns and dispute resolution, and supported daily reporting, logistics, and operational tasks to ensure smooth business workflows.
Virtual Assistant / Sourcing Analyst, full_time
Oct 2019 to Jun 2021
Managed product sourcing based on cost, availability, and lead time requirements while maintaining and monitoring product listings for pricing accuracy and performance. Led and supervised the listing team with quality control oversight, processed orders accurately, prepared operational reports, tracked shipments, and provided customer service support to ensure smooth daily operations.
Virtual Assistant, full_time
Jan 2019 to Oct 2019
Sourced and purchased products from major retail suppliers for Amazon resale while maintaining accurate product data in spreadsheets and Smartsheet. Created and updated product listings using research and pricing tools, ensured listing accuracy across multiple e-commerce platforms, and verified compliance with product requirements. Tracked order status and provided customer support to maintain efficient daily operations.